SONIKR SUPPORT
How can we
help?
Find the right guide, solve common setup questions, or contact us when you need more help with Sonikr Media Hub.
HELP BY TOPIC
Start with what you need.
Jump directly to the Sonikr area you're working with instead of searching through unrelated documentation.
Getting Started
Install Sonikr, create your library, and add your first music folder.
Library & Music
Browse Albums, Artists and Tracks, organize music, and work with playlists.
Remote Access
Turn on Remote Access, check its status, and use connection information.
Shared Links
Create temporary links, set expiration, and control download permission.
COMMON QUESTIONS
Quick answers before you contact us.
These cover the most common questions when setting up and using a Sonikr library.
See full FAQ →I installed Sonikr. What should I do first?
Select a readable local music folder, and let Sonikr scan the source into your library.
How to add music →Why can't I find newly added music?
If the folder is already configured as a source, run a Quick Scan for routine changes. Use Full Scan when you need a more complete refresh of configured sources.
Do I need to sign in to use my local library?
Core local library use does not require an account. Connected capabilities such as Remote Access require sign-in.
Why isn't Remote Access available?
Make sure you're signed in to the owner account, the host computer is online, and Remote Access has been turned on in Settings.
Set up Remote Access →Will removing a track from a playlist delete my music file?
No. Removing a track from a playlist removes the playlist reference, not the original music file.
How do I stop a Shared Link from working?
Open Shared Links and delete the link. A deleted link no longer provides access to the shared content.
CONTACT SUPPORT
Still need help?
Send our support team a clear description of the issue. Including a few details up front can make troubleshooting much faster.
Email Support →Helpful details to include
What you were trying to doDescribe the action or feature you were using.
What happenedInclude the error message or unexpected behavior you saw.
Your environmentTell us whether you're using Windows or Mac and your Sonikr version.
A screenshot, if usefulA screenshot can help us understand interface or error-related issues.
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